Policies & Terms
1. Cancellation Policy
At BCO London Salon, we understand that plans can change. If you need to cancel or reschedule your appointment, please notify us at least 12 hours before your scheduled appointment time.
• Cancellations or reschedules made 12 hours or more before the appointment will not incur any charge.
• Cancellations made less than 12 hours before the appointment, or failure to attend your appointment without notice (“no-show”), will incur an £80 cancellation fee.
• Repeated late cancellations or missed appointments may require full payment in advance for future bookings.
2. Return Policy
As we provide professional salon services, returns are handled on a case-by-case basis to ensure every concern is assessed fairly.
If you are dissatisfied with your service, you must contact BCO London Salon within 10 days of your appointment.
Please note:
• Returns are only considered following an assessment by our management team.
• A return appointment must be pre-authorised by the salon before any corrective service is scheduled.
• The client must provide the reason for the request and, where requested, photographs or other relevant information to help us assess the matter.
• Any corrective service will be offered only if we determine that the original service did not meet our professional standards.
• Requests made more than 10 days after the original appointment may not be accepted.
Submitting a return request does not guarantee approval. All decisions are made at the discretion of BCO London Salon after reviewing the circumstances.
3. Refund Policy
BCO London Salon specialises in professional hair services. As services are provided at the time of the appointment, we generally do not offer refunds for completed services.
Instead, where appropriate, we may offer a return appointment in accordance with our Return Policy.
Retail Products
We also sell professional hair care products. If you wish to return a product, you may do so within 14 days of the purchase date, provided that:
• The product is returned with proof of purchase.
• The product is unused, unopened, and in its original condition and packaging.
• The return is approved following inspection by BCO London Salon.
Once the return has been approved, a refund will be processed using the original payment method.
Please note that products that have been opened, used, damaged after purchase, or are otherwise unsuitable for resale may not be eligible for a refund unless they are faulty or required by applicable UK consumer law.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
4. Exchange Policy
As BCO London Salon provides professional salon services, services cannot be exchanged once they have been completed.
Retail products may only be considered for exchange where applicable and subject to inspection and management approval.
5. Payment Methods
We accept the following payment methods:
• Cash
• Debit Card
• Credit Card
• Visa
• Mastercard
• American Express (Amex)
• Apple Pay
• Google Pay
• Contactless Payments (Tap to Pay)
• Secure Online Payment Link
All payments must be completed before leaving the salon unless otherwise agreed by management.
6. Company Information
Company Name: BCO London Salon
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Privacy Information
BCO London Salon is committed to protecting your personal information.
We may collect the following information when you book an appointment or contact us:
• First Name
• Surname
• Email Address
• Mobile Number
• Date of Birth
Your information is used to:
• Manage appointments and bookings.
• Contact you regarding your appointments.
• Provide customer support.
• Send appointment reminders and service updates.
• Comply with legal and regulatory obligations.
Your personal information is stored securely and will not be sold to third parties. We will only share your information where necessary to provide our services, comply with legal obligations, or where you have given your consent.
If you have any questions about how your personal information is handled, please contact BCO London Salon directly.
